To report a repair to L&Q online please click: www.lqgroup.org.uk/services-for-residents/your-home/repairs-and-maintenance or contact us on 0800 015 3536
We have received a number of queries regarding homeowners and their responsibilities relating to repairs. Homeowners are responsible for everything within the four walls of the property which includes items such as floorboards and the ceiling but would not usually include external or structural walls. They are also responsible for maintaining and decorating the inside of their homes. In addition all homeowners receive a plan which shows the clear boundaries of their homes. Under the regeneration project homeowners will have a 2 year defect period to report any issues but once the 2 year period expires they are responsible.
Should the resident at any time query the original install or build they are advised to arrange for their own independent tradesman in the first instance to attend and provide us with a report if they are recommending that it is the landlords responsibility. Following receipt of this L&Q will investigate the matter further. In addition if there is a dispute between the homeowner and the builder/contractor about work to be done, then the NHBC may be able to offer their Resolution Service to assist in resolving disputes about defects or damage relating to the NHBC Standards. NHBC provide a 10 year warranty and building insurance to our new homes. In addition L&Q have a Leaseholder Handbook which has very valuable information.
Your nearest Zipcar to the Acton Gardens development is onsite in the car park in phase 1. Zipcar have joined forces with Acton Gardens and L&Q to give residents a free car (ok, well free Zipcar membership anyway). Reserve Zipcars and Zipvans near you (and across Europe and North America) by the hour, day, or week from just £6 an hour. What’s more, as a resident we’re giving you 3 Year’s Free Membership and £25 Driving Credit. We’ll even cover fuel, insurance and the Congestion Charge too. Activate your membership at www.zipcar.co.uk/actongardens
New Residents Repairs and Responsibilities Booklet
L&Q have launched an updated guide to help resident understand what responsibilities they have and what repairs will be carried out. Please click here to view the guide.